Afric Learn to Be American - Workshops - Customer Service

LEARN TO BE AMERICAN

IMPROVE GUEST RELATIONS

Doing business in the United States requires having a better understanding of the culture, the politics and the people. THEY improv can help you achieve a better understanding through lessons that are required to enhance your business relationships. We can work with your sales people, your executives and your CSRs operating in your phone centers to enable them to better acclimate to American idioms.

DIFFERENT GOALS FOR DIFFERENT PEOPLE

UNDERSTANDING AMERICAN VALUES AND SPEECH ARE DIFFERENT FOR DIFFERENT PEOPLE

CSRs at Call Centers - For call centers, we can help CSRs make light conversation with people on the phone. The idea is to take away the resentment that some Americans have for outsourced support and sales staff. This can enhance effectiveness and increase the acceptance for your call center among the companies that are looking for your services.
Sales Staff - For sales meetings with American counterparts, adapting to American culture can make all the difference to bond and create a circle of trust. Whether or not it is correct, Americans tend to do business with people who adapt to them and seldom adapt to the cultures that they work with. We help you make this transition in order to enhance your opportunities.
Executives - Having your executive team have a better understanding of the American culture can lead to enhanced business relationships. This can lead to better partnerships and more successful projects.

WHY COMEDY
Having people laugh along the way makes them more open to new ideas and more likely to take lessons to heart. We bring funny people who can deliver serious amounts of information in an amusing manner. This helps to make any session more effective.

Whether you are managing a resort, area hotel or other accommodations, or if you have a company that provides some other form of tourist or destination management requiring direct customer service, you need to ensure that your employees treat your guests with the respect and attitude that will have them return.

Dealing with international commerce can mean a need to find ways to work through the cracks in the system and to get waivers of various types for the problems that may arise. Finding ways to cut through bureaucracy and get better terms may rely on a better understanding of the issues involved. The idea is to make trade not be an adversarial relationship but one of mutual interest.

EMOTIONAL INTELLIGENCE
One of the keys to any corporate training program in Emotional Intelligence. Simply put, it is the ability to understand your feelings, the feelings of others, and how to manipulate those to great effect. Having a high EQ can make all the difference in so many different circumstances.

Whether you are looking for immersion, full assimulation or simply a better understanding, look to us to make it happen! While we are capable of creating these classes in other languages, it would seem counterproductive to have the class in anything other than English. Likewise, we can teach these in different dialects if you like to broaden the backstory of the individual. This can be generic American, Chicago, New York, Boston, Philadelphia, Texas, Southeastern US, or any other location you may like.

We serve the entire continent including all of North Africa (Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, Tunisia, and possibly the Western Sahara), Sub-Saharan Africa in the regions of East Africa in the African Great Lakes Region (Burundi, Kenya, Rwanda, Tanzania, and Uganda), the Horn (Djibouti, Eritrea, Ethiopia, and Somalia), the Indian Ocean Territories (Comoros, French Southern Territories, Madagascar, Mauritius, Mayotte, Réunion, and The Seychelles), Northeast Africa (South Sudan and Sudan), Southeast Africa (Malawi, Mozambique, Zambia, and Zimbabwe), Central Africa (Camaroon, Central African Republic, Chad, Democratic Republic of the Congo, Equatorial Guinea, Gabon, Republic of the Congo, São Tomé and Príncipe), West Africa (Benin, Burkina Faso, Cape Verde, Ivory Coast, The Gambia, Ghana, Guinea, Guinea-Bissau, Liberia, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, and Togo), and Southern Africa (South Africa, Botswana, Eswatini aka Swaziland, Lesotho, and Namibia). There are certainly areas that are more difficult than others and circumstance may block operations at different locations at different times. Of course, we can operate virtually as well.

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